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clerical work

What is Clerical Work?

Clerical work is mainly considered as basic office help to a department of a company. There are several functions performed by a clerical professional. They play different roles and take up different responsibilities. Some of the roles they take on are mentioned below.

A clerical worker is just as vital in running a business even though the pay is less than that of a secretary. As a clerical worker, you are given the responsibility of sharing the work load of the person above or over you. It takes all kinds of individuals to run an office successfully and a clerical worker assists with this regular mission.

Mail Duties

Clerical work includes working with the mail. For example, in a large organization which receives mail more than once a day, the worker might have to go to the mail room and gather large bundles of mail. Once the mail is retrieved, the clerical worker's duty includes opening and categorizing it according to the person it is addressed to and separating letters from bills. The worker should also distribute the mail to the employees who are supposed to receive the letters, correspondence or documents. Clerical work also involves mailing out the documents.

Maintaining Files

maintaining files

Clerical workers frequently work with documents and one of the duties involves filings. The worker takes documents such as records, correspondence and letters and sorts them as per the company's standards. For instance, an organization might require a worker to separate documents by the names of the clients or account numbers. Once the documents are sorted, he/she is accountable for filing documents in file folders. If there are no folders created for the client, the worker needs to make the file folder and then file the documents. A clerical worker who files documents might also have to scan them into the company's computer system.

Photocopying Duties

In addition to filing documents and opening the mail, clerical work consists of photocopying documents. For instance, if a lawyer requires legal documents to be sent to another lawyer, the clerical worker's duty is to photocopy the documents and return the originals and copies to the lawyer. When documents need to be faxed, the worker is accountable for faxing the documents and making sure that the information is received by the other party.


Typing is another important duty in a clerical work. A worker might have to type documents such as invoices, letters or legal documents. Another duty which involves typing is data entry which comprises of entering information such as amounts of funds in the company's computer system. For instance, after a clerical worker scans the documents into the filing system, he/she might have to type notes about the scanned documents. When one is performing clerical work, the position simply means that the employee is hired to give administrative support in running an organization. A clerical person would perform a wide variety of jobs in this position anything from answering phones, typing and filing and distributing mail. Though a clerk is not a secretary, he/she might still need to assist in bookkeeping and scheduling and setting up appointments. Clerical position can be found in the medical sector, such as hospitals and doctor's clinic. You can also find this position in insurance agencies, law firms, government offices and schools. Clerical work helps in running resorts, hotels, travel agencies and airports too.


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